Check that Earbuds are fully charged before use as low battery will affect performance. When opening BT connections, ensure that any other BT device is closed first.
Hold touch panel on Earbud that is disconnected. This will then power on. If this still fails, place both back into the charging case, take out and re-sync.
Go into call setting and ensure that call is connected via the Earbuds ID.
There are a few possible causes to this problem.
a. Please check your Smartphone meets the requirements: Android 4.4 and above version, iOS8.0 and above version.
b. Please ensure you have the latest version of the Harry Lime app.
c. Make sure the device (screen) is switched ON.
d. Make sure the Smartphone Bluetooth is switched ON.
e. Make sure your Smartwatch is within 10 meters of your Smartphone.
f. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).
Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or you can swipe the home-page of the app to refresh. GPS sport data may take slightly longer to sync to app. Close the app from background run, re-open it again, Bluetooth connection will automatically connect, then you can sync the sport data again.
The device is designed with auto-sleep detection from 9pm-8am the next day. Your sleep data will be visible after 8am for the previous night’s sleep. It is essential to wear the device on your wrist when you fall to sleep. Please check your device has sufficient battery life for the night, sleep data will not be saved if the device switches off in the night due to lack of battery.
Please ensure the Smartwatch & Smartphone are connected. Go to Settings - Notifications, then switch on the apps you want to push notifications to your Smartwatch.
If the Harry Lime app you wish to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.
Our Harry Lime watches do not have a sound option available. All notifications are by vibration and the relevant icon on the screen.
Our smartwatches are waterproof. They are tested to IP68 standards, swim up to 1.5 metre depths.
Once the watch and app are synced through Bluetooth, the watch will display the default Language within your phone settings. If you wish to change the language, please change your phone settings accordingly.
Turn off the app from background running and restart, if this doesn’t work then please un-install app and reinstall.
We are working to get straps and accessories onto the website but in the meantime, if you would like spare straps for your watch please call our customer service team on 0121 524 1400
The watch should update automatically when linked to your phone. If the watch is still not updating to the time on your phone, turn your watch off and on again.
Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.
If your car is compatible with Bluetooth devices and you wish to make or receive a call, please ensure within the app settings> notifications that you have turned off ‘other apps’. This will ensure there is no disruption to the call.
If you are unable to see the heart rate option in the app, select the heart rate option directly from your watch screen. You should now see the heart rate on your app.
The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.
In order for the full step count to be recorded on the app, you must go into the Harry Lime app and sync the watch. This needs to be carried out on a daily basis, failure to do so will result in the full steps count not pulling through on the app. The continuous steps will not be visible on the tracker itself, you will only be able to see the step count for that day as it resets to 0 at midnight.
Once connected to the app, the photo feature will be accessible via settings> take pictures. You will then be able to take an image on your camera phone by pressing the touch key on your watch, which is in the 'more' settings. The photo will then automatically save onto your phone gallery.
You are only able to connect one device at any one time to the app, but you can switch between the devices.
On the watch in the ‘More’ function there is an ‘about’ section. This has the reference code for that particular watch, it will begin with BT. This is the watch identity, each watch number is different.
In the app settings you have the option to disconnect the device. Select this to disconnect the 1st watch.
The option will then change to ‘connect device’. If you then select this, it will show you the available devices that you can pair to- your 2 watches.
You can then select the 2nd watch and this is what will then be visible in the app.
So it is a case of disconnecting and reconnecting between the two watches.
Within the advanced settings of the app there is a gesture control function that can be activated, so whenever you move your wrist the watch screen lights up.
Your profile settings will affect your weather, distance, and calorie display in the app and on your watch, please follow the below guidelines and select your preferred metrics.
Profile settings Height CM and Weight KG
- Weather °C
- Distance KM
- Calories KCAL
Profile settings Height Ft In and Weight Lbs
- Weather °F
- Distance Miles
- Calories KJ
We are working to get chargers onto the website but in the meantime, if you would like spare charger for your watch please call our customer service team on 0121 524 1400
Tap the HOME icon on bottom left of your screen. From here you’ll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your APP screen. The data from activities are also added to your HOME icon summary graphs.
If your smart watch has the ‘find my phone’ feature, the APP must be running in the background on IOS for this to work. If the APP has been closed down, it will be unable to connect and therefore the feature will not function.
We are pleased to offer complimentary shipping on all orders throughout UK & the European Union.
UK orders will be shipped with Royal Mail 48 hour service.
EU orders will be shipped with Fed Ex.
Unfortunately we are currently unable to accept international orders beyond the EU.
Not quite sure you and Harry Lime will get along?
You have 30 days to try Harry Lime, if it's not love, click the link below to find out how to return for a full refund. Please note all products must be in original, unworn condition including all packaging. Returns
ANY OTHER QUESTIONS?
You can contact us through our contact page! We will be happy to assist you. Contact Us